Bilingual Customer Support Engineer

Company: VirtualVocations
Location: Concord
Posted on: November 7, 2024

Job Description:

A company is looking for a Bilingual Customer Support Engineer.

Key Responsibilities

Manage multiple customer support tickets, prioritizing based on urgency
Triage, troubleshoot, and reproduce customer issues to resolve product issues
Provide best-in-class customer service through various communication channels

Required Qualifications and Education

Bilingual in English and Spanish
Experience with Cisco, Palo Alto, Juniper, Checkpoint, and Fortinet products
Technical certifications such as Cisco, Microsoft, Linux, or Cyber Security related
Knowledge of Network Security, Firewall, and Linux
Experience with incident management systems like Zendesk or Jira

Keywords: VirtualVocations, Rohnert Park , Bilingual Customer Support Engineer, Engineering , Concord, California

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