Student Services Officer
Company: Avispa Technology
Location: Palo Alto
Posted on: October 8, 2024
Job Description:
Student Services Officer 1358945A leading university is looking
for a Student Services Officer to support the Center for
Professional Development. The selected candidate will be
responsible for making recommendations and resolving routine first
level decisions on issues regarding admission, financial aid,
housing, registrar services, visa services, student life, advising,
career counseling and academic services using defined policies and
practices and professional knowledge. The candidate will provide
advice to students on a range of issues to guide them in making
appropriate choices and decisions.Pay and Benefits:
- Hourly pay: $30/hr
- Worksite: Leading university (Stanford, CA 94305 - Hybrid)
- W2 Employment, Group Medical, Dental, Vision, Life, Retirement
Savings Program, PSL
- 40 hours/week, 5 Month AssignmentResponsibilities:
- Oversee, review and administer student records by analyzing
data, counseling students and providing recommendations that
require interpretation and influence decisions.
- Make exceptions on issues of eligibility, course enrollment and
program requirements.
- Develop recommendations and collaborate with staff, faculty and
other offices to resolve programmatic issues within the school and
across functional units, (such as strategizing to ensure optimal
enrollment).
- Provide advice to students on a range of issues, including, but
not limited to, academic progress, academic program policies,
career plans, accessibility, community standards, etc. to guide
them to make appropriate choices and decisions.
- Apprise students of research, fellowship and scholarship
opportunities.
- Participate in related student recruitment and selection.
- Provide first-line response to identify students in crisis and
refer to appropriate resources, as needed.
- Collect and analyze data from multiple sources including
student feedback, surveys, trend reports, and data analytics.
- Prepare and summarize reports and make recommendations to
enhance offerings, such as programs and courses and to influence
current processes and policies.
- Develop, analyze, influence and review, policies, processes and
programs by incorporating feedback and trend data learned from
first-line interactions with students.
- Advise manager and team on policy updates and provide
recommendations for implementation of changes.
- Identify trends, perform needs analysis, and participate in the
implementation and testing of new technology.
- May develop marketing materials and strategies for program
activities and outreach functions.
- Assist in planning and developing webinars, education fairs and
other external functions.
- May provide oversight with the administration of financial
processes such as financial reimbursements, data entry, reviewing
terms and conditions regarding contracts, understanding vendor
requirements, and following up and resolving issues.
- May train and supervise other staff, volunteers, students, and
temporary workers.Qualifications:
- Bachelor's degree and two years of Student Services experience,
or combination of education and relevant experience
- Strong organizational skills.
- Strong written and verbal communication skills.
- Ability to learn and understand compliance with legal,
financial, and university policies and external regulations.
- Able to analyze situations and data. Exercises judgement within
defined procedures and practices to determine appropriate
action.
- Computer skills, including experience with Microsoft Office
Suite. Relevant systems/technology experience.
- Customer service skills.
- Understanding of financial transactions.
- Ability to lift, carry, push, and pull objects that weigh up to
10 pounds.
- Ability to work well with colleagues and clients and with
external organizations.Shift:
- 9am-5pm Pacific
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Keywords: Avispa Technology, Rohnert Park , Student Services Officer, Other , Palo Alto, California
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